Refund Policy
Refund & Return Policy
Last updated: March 2026
At Olivia’s Calgary Goods, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the following conditions must be met:
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The item must be unused and in its original condition
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The product must be returned in the original packaging
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A valid proof of purchase or order confirmation must be provided
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The return request must be submitted within the 30-day return window
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain items cannot be returned or refunded for hygiene, safety, or logistical reasons.
These include:
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Gift cards
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Personalized or custom-made items
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Final sale or clearance items
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Items that have been used, damaged, or altered after delivery
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Products returned without original packaging
We reserve the right to refuse returns that do not meet the conditions stated above.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item.
When contacting us, please include:
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Your order number
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A description of the issue
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Clear photos of the damaged or incorrect item
Once reviewed, we may offer one of the following solutions:
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A replacement item
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A full refund
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A partial refund depending on the situation
Our support team will guide you through the next steps.
Return Process
To initiate a return, please contact our support team at:
Please include the following information:
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Full name
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Order number
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Reason for the return
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Photos if the item is damaged or incorrect
Once your request is reviewed and approved, we will provide instructions on how and where to send your return.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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A defective product
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A damaged item
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An incorrect item sent by our store
Shipping fees paid during the original purchase are non-refundable.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.
Refund Processing
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your refund is approved, it will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
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Check your bank account again
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Contact your credit card company or payment provider
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Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us at:
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this time, orders may already be processed or shipped and cannot be canceled.
If you wish to request a cancellation, please contact us as soon as possible.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for the same product, please contact us at:
Chargebacks and Disputes
We encourage customers to contact our support team before opening a dispute or chargeback with their payment provider.
Our team will always do our best to resolve any issues quickly and fairly.
Unauthorized chargebacks may result in restrictions on future purchases.
Policy Updates
Olivia’s Calgary Goods reserves the right to update or modify this Refund Policy at any time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website.
Contact Information
If you have any questions about our return and refund policy, please contact us:
Olivia’s Calgary Goods